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+57 (317) 377 9876 | +57 (300) 784 6777

Traveler assistance

Respected costumer,

 

Our sales staff, they are in the obligation of give you the advice necessary for that your travel will be pleasant and any situation affectthe continuityof same

 

Consider thefollowingrecommendations if:

 

Personal Objects

• The operating agency is not responsible for loss, theft or damage of personal objects because they are the direct responsibility of the visitor.

 

Emergencies

Identify emergency signaling and location of fire extinguishers in the places you visit, consider meeting points and follow the recommendations of the leaders of emergency. • Contact responsible and immediately report to the competent authorities, any risk that may arise and that may compromise their safety. • Get instructions for each location and follow the preventive measures that help reduce the damage that can result from disasters

 

Good practices • We recommend making efficient use of water and energy resources in the places you visit (hotels, theme parks and tourist destinations, cultural and environmental areas). • Make proper disposal of the waste generated at the destinations you visit, be usable, unusable or organic. • We encourage you to buy handicrafts in local communities and contribute to their economic development. • Remember that our organization is committed to the prevention of child sexual exploitation, illegal commercialization of wildlife and cultural assets, any breach of this regulation will be sanctioned by the Colombian state. • Avoid collecting native plants and any attempt to capture animals in the areas you visit.

Health and security • Avoid exposure to the sun for long journey times. We recommend comfortable clothing and use sunscreen, especially when visiting nature reserves or carries on business in the open. • Wear appropriate light-colored clothing, covering most of the body, especially the head. • Take light meals, drinks and foods rich in water and mineral salts, such as fruits and vegetables, which will help replenish salts lost through sweating. • Provide activities to be undertaken and follow the directions of the agency providing the service.

 

Medical assistance • Remember that health care is voluntary, both in the form of reserves you accept or reject this service will be charged to your quote. • If access this service shall be entitled to: Medical assistance for accident, illness, outpatient drugs, rent for hospitalization, dental expenses per accident. If the passenger does not take the medical care we record that during this trip EJE CAFETERO TOURS COLOMBIA is exempted from passenger location and all liability for damages due to lost luggage, medical assistance, medicines, laboratory tests, X-rays, hospitalization, surgery, emergency transfers due to illness or accident, medical repatriation in intensive care, emergency dental care, transfer of a relative in case if necessary, pay for airfare Unlike medical disability or death of a family, assistance in case of loss of documents or passages and everything I can to defend the attendance card to be your responsibility and charge, traveling without the protections mentioned personally and fully assuming the risks and costs that may result in the journey, not purchase the product.

If the passenger does not take the medical care we record that during this trip EJE CAFETERO TOURS COLOMBIA is exempted from passenger location and all liability for damages due to lost luggage, medical assistance, medicines, laboratory tests, X-rays, hospitalization, surgery, emergency transfers due to illness or accident, medical repatriation in intensive care, emergency dental care, transfer of a relative in case if necessary, pay for airfare Unlike medical disability or death of a family, assistance in case of loss of documents or passages and everything I can to defend the attendance card to be your responsibility and charge, traveling without the protections mentioned personally and fully assuming the risks and costs that may result in the journey, not purchase the product.